Returns
As our products are made to order by the factory and we are unable to refund a cancelled an order once monies are received.
We are happy to offer 30 days return policy to individual customers as well as registered businesses. If you're unhappy, on receipt of said product, with our products for any reason, please do not hesitate to contact our support team to discuss how we can help.
To be eligible for a return, your item must be in the same condition that you received it. The item must also be shipped back in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchased product back to us without contacting our support first.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to sales@auradome.co.uk
Shipping
To return your product please email sales@auradome.co.uk for instructions.
If you purchased our products as a registered business, not an individual customer, then you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and you should use a trackable shipping service or purchase shipping insurance.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary between 2 - 8 weeks.